Privacy Policy

HamlChin is committed to protecting the privacy and security of our users' and customers' personal information. This policy explains how we collect, use, store, and protect information received through the hamlchin.com website, quote request forms, and business communications. By using HamlChin's services and website, you agree to the terms stated in this policy. This policy is prepared in accordance with applicable laws and regulations.

We may collect the following types of information: Contact Information: Full name, phone number (WhatsApp), email address, and postal address in Iran if needed. Shipping and Business Information: Type of goods, approximate weight and volume of shipment, origin and destination, estimated value of goods, and information about the seller or factory in China. Technical Information: IP address, browser type, operating system, pages visited, and session duration, collected automatically through web analytics tools. Communication Information: Content of messages sent through contact forms, WhatsApp, email, or other communication channels.

Collected information is used for the following purposes: • Providing freight services: Processing orders, coordinating shipments, tracking cargo, and handling customs procedures. • Customer communication: Responding to inquiries, providing consultation, updating shipment status, and sending notifications. • Service improvement: Analyzing feedback and usage data to enhance service quality and website user experience. • Legal compliance: Adhering to customs laws, international shipping regulations, and responding to lawful authorities when required. • Marketing (with consent): Sending service updates, special offers, and company news only if you have explicitly opted in.

HamlChin does not sell personal information or share it with third parties except in the following cases: • Shipping and logistics companies: Essential shipment information (recipient name, address, goods details) is shared with carriers to perform transportation operations. • Customs and legal authorities: Shipment information is provided to customs authorities in China and Iran as required by law for cargo clearance. • Business partners in Iran: Essential information is shared with our authorized representatives in Iran for final delivery and cargo release. • Legal obligation: In response to formal requests from judicial or administrative authorities under applicable laws. All third parties receiving information are obligated to maintain confidentiality and use the data solely for the specified purpose.

HamlChin implements appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction: • HTTPS protocol and SSL/TLS encryption for website communications. • Restricted access to customer information, limited to authorized and necessary personnel only. • Secure data storage with regular backups. • Periodic review of security policies and procedures. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Personal information is retained as long as necessary for the purposes stated in this policy. Retention criteria include: • Duration of the business relationship with the customer. • Legal requirements for retaining business and shipping documents (minimum 5 years according to tax regulations). • Need to respond to potential legal claims. After the retention period ends, personal information is securely deleted or anonymized. Users may request deletion of their information at any time through the contact methods provided.

The HamlChin website may use cookies and similar technologies to improve user experience. Cookies are small text files stored by your browser on your device. Types of cookies used: • Essential cookies: Required for proper website functionality (such as user sessions and security). • Analytical cookies: Used to understand how the website is used and to improve it (such as Google Analytics if applicable). • Functional cookies: Used to remember user preferences (such as language selection). You can disable or manage cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

In accordance with applicable laws and regulations, users have the following rights: • Right of access: Users can request to know what information we hold about them. • Right to rectification: Users can request correction of inaccurate or incomplete information. • Right to erasure: Users can request deletion of their personal information, unless retention is required for legal purposes. • Right to opt out of marketing: Users can opt out of receiving marketing messages at any time. To exercise any of these rights, please contact us through the methods listed in the Contact Us section. All requests will be reviewed and responded to within 30 business days.

The HamlChin website may contain links to other websites. This privacy policy applies only to hamlchin.com. We are not responsible for the content or privacy practices of third-party websites, and we recommend reviewing the privacy policy of any website you visit.

HamlChin services are not designed for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that information from a child has been collected without parental consent, we will delete that information.

HamlChin may update this privacy policy at any time. Changes will be published on this page with the update date. In case of significant changes, users will be notified through the website or email. Continued use of services after changes are made constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of the latest changes.

If you have any questions, concerns, or requests regarding this privacy policy or how we manage personal information, please contact us: • Email: [email protected] • WhatsApp: +86 188 25 057 036 Our support team is ready to answer your questions.